FAQs

Everything you need to know about ordering from Whiskys.co.uk, including delivery, returns, international orders and age verification.

 
How long does UK delivery take?

UK Standard delivery usually takes 2–4 working days, while UK Express delivery usually takes 1–2 working days.
Do you offer free UK delivery?

Yes. We offer free UK delivery on orders over £100. Available delivery options and charges are shown at checkout.
Do you deliver internationally?

Yes, we ship internationally to a range of destinations. Standard International delivery usually takes 7–19 working days, while Express International delivery usually takes 5–7 working days. Availability can vary depending on the destination and local alcohol import restrictions.
Do you offer free international delivery?

Yes. We offer free international delivery on orders over £750, where delivery is available.
Will I have to pay customs duties or import charges?

International orders may be subject to customs duties, taxes or other import charges imposed by the destination country. These charges are normally the responsibility of the recipient and are not controlled by Whiskys.co.uk.
How will my whisky be packaged?

Bottles are carefully packed using secure specialist packaging designed to protect them during transit, including older and collectible bottles.
Can I track my order?

Tracking information is provided where available once your order has been dispatched. You can use this to follow the progress of your delivery.
Do I need to be over 18 to order alcohol?

Yes. You must be 18 or over to purchase alcohol from Whiskys.co.uk. Age verification or identification may also be required as part of the ordering or delivery process.
What happens if my order arrives damaged or there is a problem with my delivery?

Please contact us as soon as possible with your order details and, where relevant, photographs of the packaging and bottle. We’ll review the issue and help you with the next steps.
Can I return an order?

Returns are handled in accordance with our Refund Policy. Please check the policy for full eligibility and conditions, or contact us if you are unsure before returning anything.
Can I change or cancel my order after placing it?

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help, but once an order has been processed or dispatched it may no longer be possible to make changes.
Which payment methods do you accept?

Available payment methods are shown securely at checkout. These may include major debit and credit cards, digital wallets and other payment options depending on your location.
Are your bottles authentic?

Yes. All bottles sold by Whiskys.co.uk are genuine. We’ve been a family-run whisky specialist since 1995.
How can I contact you about an order?

If you need help with an order, use the Contact Us page and include your order number where possible so we can assist you more quickly.